RevenautCustomer Care agents · Service Rep
Every call answered.
Every booking handled.
Service Rep is your AI front desk—natural voice and text across calls, SMS, and scheduling, wired to your CRM with clear escalation when a human should step in. On live calls, Service Rep becomes a note taker.
Service Rep
Live · answering calls
00:12
Incoming call · After hours · 8:47 PM
James R.
Connecting…
Caller
Hi, I need to book an appointment for knee pain. Do you have anything open this week?Captured: New patient · Knee pain · Thursday 9:30 AM booked
Capabilities
Your front office, on autopilot.
Handle calls, texts, and bookings 24/7—without adding headcount.
Answer every call & text
Natural voice and SMS in your brand voice—after hours, weekends, and peak volume.
Book & manage appointments
Scheduling, reschedules, and cancellations wired to your calendar.
Qualify before you engage
Screen callers and capture the details your team needs before a human steps in.
Escalate when it matters
Hand off to a person with full context when the situation calls for it.
CRM-ready from day one
Every conversation logged with notes, action items, and follow-ups.
Live in under an hour
Forward a number or add a line—no new headcount required.
Features
Features & capabilities
Everything you need to answer every call and capture every detail.
Voice Experience
Natural voices, custom greetings, and language support.
Intake + Knowledge
Structured intake, service-specific questions, and knowledge base.
Routing + Escalation
Dynamic routing, forwarding rules, fallback numbers, and instant AI number setup.
Speed + Reliability
Sub-400ms responses with configurable agent hours and availability.
Real-time Transcription
Capture calls live with high-quality notes and timestamps.
Summaries + Action Items
Structured call summaries, highlights, and extracted next steps.
Speaker Separation
Differentiate participants and preserve conversational context.
Records + Evidence
Full transcript and audio recording for every conversation.
Follow-up Automation
SMS follow-ups and workflow automation after every interaction.
Lead Intelligence
Lead scoring, sentiment analysis, and conversion likelihood.
Insights + Analytics
Topic map, sentiment map, and call pattern tracking.
Integrations
Scheduling, Google Calendar, Google Voice, CRM, and calendar workflows.
Notifications + Reporting
Per-call email summary, daily digest, and consolidated inbox updates.
Searchable History
Notes and transcripts organized for quick retrieval.
Inbox Controls
Dashboard, mark as read, and team-wide conversation management.
Guardrails + Compliance
Agent guardrails and consent-based recording.
Team Access Control
Roles and permissions for your front-office team.
How it works
Live in a day.
Forward a number, train Service Rep on your business, and start capturing every conversation.
01
Connect your line
Forward your existing number or add a dedicated Revenaut line.
02
Train on your business
Service Rep learns your services, hours, booking rules, and escalation paths.
03
Go live
Answer calls, book jobs, and sync every interaction to your CRM.
Trusted on the front line
How a regional law firm uses Service Rep as a gatekeeper for every inbound call.
“Our Service Rep acts as a gatekeeper — screening every call before it reaches our team. In 30 days it handled 300 calls, qualified 150 leads, and saved us two days of staff time.”
Managing Partner
Regional Law Firm
Put Service Rep on your front line
Answer every call, book more appointments, and keep your CRM updated—without hiring another receptionist.